You will find the answers to most questions below. In any case, Suzy will be happy to receive your call.

The Booking Process

See the header “How to book”, follow the link to Terms and Conditions, read them and click on "Booking Form", complete and submit it. You will receive a response within 24 hours.
Immediately prior to transferring funds, you are advised to call Suzy so that she can give you the latest availability. Fixed booking dates are guaranteed once you have agreed to the Terms and Conditions and paid the retainer fee.
Due to the last minute nature of Suzy's work and the high demand for her services, specific dates are not held for a client prior to a confirmed booking. Suzy is particularly careful to maintain a fair and efficient diary for all families.
Don’t worry, just let Suzy know this at the time of booking so that she can discuss a suitable compromise. If you have a sofa/bed with some bedding this may be sufficient.
In certain cases, a one-off postponement of your consultation is possible. This is subject to Suzy's availability. This will incur an administrative cost because you are, in most cases, reserving many hours of Suzy's working hours. For more specific details please refer to the Postponement and Cancellation section of the Terms and Conditions.
Booking requests are accepted on receipt of a completed Booking Form only.
Yes, in most cases you can do this, as long as you send Suzy an e-mail request and book it before the last day of your existing text support. For rates, please see 'Options' in your chosen package page.
Unless you have got to the root cause(s) of the sleep issues, you would be advised to maintain your booking. An infant’s sleep can appear to improve over a period of time then it may well regress back to the original sleep issue. If you do decide to make a cancellation this must be confirmed by e-mail and the Terms and Conditions that you agreed to at the time of booking will apply (the cancellation policy).
This can vary from baby to baby and parent's expectations. I try to manage these as best as possible during the consultation so that each parent knows what to expect and how to manage or adjust to a situation when it arises. This is the advantage of in-home consultations as I am with you at the start so success rates are proven to be considerably higher than average. I get to know your baby and your concerns so I adjust how I coach you and your little one. I work towards the goal you have requested as long as it is age-appropriate and suits your infant's personality. So, if your little one is healthy, over 6 months old and feeding well, both on solids and milk, I will give you the tools to get him sleeping well at night. Last year the success rate for in-home consultations was 98% whilst the average success rate for sleep training is 94%.
There are two types of sleep disorder. The first is medical and I ask you a series of questions to rule this out. If it is suspected as medical, I refer you to a medically qualified professional. Once the medical side has been managed, I help you sort out the lingering behavioural disorder. In the case of a behavioural sleep disorder, this is where I did my training with highly renowned experts so that I can offer you scientifically researched advice. I have a considerable amount of previous experience too. I also offer in-home support to help you through the most intensive phase of the tailor-made sleep plan. This, in itself, is the best guarantee I can offer you. If you are consistent in following my advice then I am fully confident that your little one will have the correct age-appropriate sleep without you constantly having to resettle him. Failure in the sense of the full plan not being suitable has never happened for the reasons given above but should there really be a concern and you have been 100% consistent, then I am keen to see it through so I would look at what has been done and still continue to work with you remotely.

The Consultation

Suzy will not advise applying the official, evidence-based ‘sleep training’ methods to babies under 6 months of age. Studies have shown that younger babies are neither emotionally, mentally nor sometimes physically ready. However, with 30+ years experience in young baby care, Suzy has created very gentle and more gradual sleep shaping techniques which help set strong roots towards healthy, longer term sleep.
Yes. If you have booked an In-home consultation of 20 consecutive hours or more, Suzy will be on call to advise as needed.
Your infant’s safety is Suzy's utmost concern so she kindly requests that you provide a good working baby monitor to hear and preferably to see your infants' every sound and movement. She will be checking your infant’s well-being throughout the night.
Suzy always promotes safe sleeping practices and explains them to you. Her duty as a professional sleep consultant is to give you all the latest advice regarding safe sleep practices as provided by The Lullaby Trust. For any infant under 6 months old she would expect to be in the same room as your baby or at least have an adult in the room so that your baby can be observed correctly. If you specifically do not want Suzy to be in the same room as your baby and you are not with your baby too, then you will be required to sign a disclaimer to this effect.
As long as your infant has the appropriate pain relief throughout the sleep training, teething can be managed successfully and should not affect the sleep plan. For correct dosage you are advised to check this with your infants’ medical practitioner.
As a professional Sleep Consultant, Suzy's role is to inform you of all existing, evidence-based sleep training methods, from the most gentle to the more controlled. She talks you through the methods, how they work and the pros and cons of each one. It is therefore you who makes the informed choice as to the sleep-training method that suits your baby and your family. Once your choice is made, Suzy refines the sleep plan with your preferences and coaches you through your unique sleep plan.
This is not always an easy question to answer because Suzy really does believe all babies are unique, but from previous experience each baby’s age, circumstance and unique personality brings a different reaction. Some babies adapt so quickly that stunned parents ask her “why did he cry a lot less than he usually does?” On the other hand, It is not possible to guarantee a ‘no cry’ solution. Suzy prides herself in being honest with her clients and, quite frankly, some babies with stronger personalities than others let their thoughts be known!
Suzy will certainly never force you to continue in your chosen sleep training method when you feel that it is not working for your values. She will, whenever possible, give you alternative options allowing you to take a step back and go a little slower.
You will see some initial encouraging signs within the first few days. Fully established sleep 'habits' can take between 6-8 weeks. The key to success is your ability to maintain consistency in implementing the advice given during the consultation. Oh, not to forget patience, lots of it!
Each in-home consultation package has been carefully designed to offer you post consultation text support for varying periods of time. For specific details please see the full description of your package.
You are kindly requested to provide a bed or comfortable sofa for Suzy to sleep whilst your infant is sleeping. If the consultation is for more than 24 hours, Suzy is required to take a daily break and catch up on sleep in your home or go out for a walk.
The clear advantage of having Suzy's 'on the spot' guidance and support, is that when an unexpected situation arises, you have Suzy's expertise right beside you with all her previous sleep training experience. She can tell you how to respond in unexpected situations. That's why her success rate is so high.
By getting to know your parental views, your baby's personality and your concerns, Suzy adjusts how she coaches and works with you and your infant towards the goal that you request. It is important, of course, that it is age appropriate and suits your infant's needs and personality. Up to 5 years old, it is perfectly normal for an infant to need a parent to respond to illness, nightmares etc. but this is certainly not all night, every night.
There are two types of sleep disorder: The first is medical and, to rule this out, even before you book, Suzy will ask you a series of important questions. The second is behavioural which is where lies Suzy's expertise. Her role as a certified, Paediatric behavioural Sleep Consultant is to give you scientifically researched advice whilst offering you support for the most intensive part of the tailor made sleep plan. The full habit formed 'result' of any sleep plan With, for example, the ‘Blissful Sleep’ consultation (2.5 days and 3 nights) you would expect to see the very first, small but encouraging signs in that time. It takes approximately a further 6-8 weeks to create a full, new and healthy sleep 'habit' and relies on a families ability to be consistent in carrying out the advice offered. As Suzy is not physically with you for the full 6 – 8 week period, you are fully responsible for maintaining continuity in following the advice offered.
‘Failure,’ in the sense of the full plan not being suitable, has never happened because Suzy's advice is backed by the latest evidence-based sleep science and 30+ years of professional experience. Theoretically speaking, should there really be no improvement whatsoever during the 6 to 8 week period, Suzy would look at what has been done and, according to her findings, continue to work with you remotely whilst you provide a detailed daily log of events. Suzy's aim is for your infant to have healthy sleep patterns.

'Milk Matters' - Bottle refusal

For straightforward bottle refusal Suzy allows up to 48 hours for your baby to voluntarily drink milk from the bottle with both herself AND the family member (or childcarer)
By taking on full care (nappy changing, playtimes etc), some babies will only take the bottle from Suzy which is not the objective. She is available purely to coach your baby towards positive bottle-feeding only. Suzy concentrates on and observes your baby’s well-being. This is a fantastic opportunity for another family member to spend quality time with your baby whilst you have some precious ‘me time’.
Once you have confirmed the booking you will be provided with a shortlist of specific items to prepare for the consultation.
Yes, of course you can! That choice is always yours. Suzy will happily advise you on expressing, storing your milk and how to do combination feeding on a regular basis.
For your baby’s emotional well-being Suzy separates the two issues. During a Milk Matters - Bottle refusal consultation Suzy advises that you maintain all your baby’s familiar sleep settling habits. So you will need to wait at least two weeks between the Milk Matters -Bottle refusal consultation and starting a holistic sleep plan.
Suzy's method currently brings an extremely high success rate for bottle refusal consultations. She has her own intuitive and gentle method and she is calmly confident that your baby will enjoy bottle-feeding soon. This is the most honest 'guarantee' she can give you before she has actually met your baby.
This is variabe from baby to baby. It sometimes takes up to 48 hours to come to see improvements and you will still need to follow the advice offered carefully after that. So in some cases, for the mother, an overnight stay away (breastpump in hand!), rarely two nights, may be envisaged. The chosen family member continues to be coached in positive bottle-feeding.
This is variable from baby to baby according to your baby's age, personality, and previous feeding history. Generally speaking, you can gradually re-introduce breastfeeding within about 72 -100 hours. Suzy will, of course, advise on a case-by-case basis.
When you temporarily change a baby's habits (feeding or sleeping) in favour of learning any new skill, it is normal that a baby might be a little unsettled. However, with Suzy's extensive experience she hasn't seen a baby cry all day long during this consultation and she wouldn't see this as 'normal'. Suzy creates a calm, relaxed and balanced environment sometimes offering some fun activities too.
Suzy monitors your baby constantly to ensure there are enough wet nappies and your baby is alert and healthy. As your baby’s well-being is foremost in her mind, if Suzy ever has any concerns whatsoever regarding your baby's health, she would not hesitate to share them with you. She respects your choices and decisions and she works with you. Just once in the many hundreds of bottle refusal cases and Suzy did call the mother home.