FAQ's

You should find the answers to most questions below. In any case, Suzy will be happy to receive your call or answer an email

The Booking Process

Please refer to “How to book”, click on "Booking form" and complete it then click on 'submit'. You will receive a response within 24 hours.
Immediately prior to transferring funds, you are advised to call Suzy so that she can give you the latest availability. Fixed booking dates are guaranteed once you have agreed to the terms and conditions and transferred funds for the retainer fee.
Due to the last minute nature of Suzy's work and the high demand for her services she is not able to hold dates for any period of time prior to a confirmed booking. Suzy is particularly careful to maintain a fair and efficient diary for all families in need of help.
Don’t worry, just let Suzy know this at the time of booking so that she can help find a satisfactory compromise. In certain cases, She can arrange to bring an inflatable bed or, if you have a sofa/bed with some bedding this is sufficient.
A one-off postponement of your consultation is possible in certain cases and is subject to Suzy's availability. This will incur an administrative cost because you are, in most cases, reserving many hours of Suzy's time. For more specific details please refer to the Postponement and Cancellation section of the Terms and Conditions.
Booking requests are accepted on receipt of a completed booking form only.
Yes, in most cases you can do this, as long as you send Suzy an e-mail request and book it before the last day of your existing text support. Please see the 'Options' section of your chosen package for rates.
Unless you have got to the root cause(s) of the sleep issues, you would be advised to maintain your booking. An infant’s sleep can appear to improve over a period of time then it may well regress back to the original sleep issue. If you do decide to make a cancellation this must be confirmed by e-mail and the Terms and Conditions that you agreed to at the time of booking will apply (the cancellation policy).

The Consultation

Suzy will not advise applying the official, evidence-based ‘sleep training’ methods to babies under 6 months of age. Studies have shown that younger babies are neither emotionally, mentally nor sometimes physically ready. However, with 30+ years experience in young baby care, Suzy has created very gentle and more gradual sleep shaping techniques which help set strong roots towards healthy, longer term sleep.
Yes. If you have booked an In-home consultation of 20 consecutive hours or more, Suzy will be on call to advise as needed.
Your infant’s safety is Suzy's utmost concern so she kindly requests that you provide a good working baby monitor to hear and preferably to see your infants' every sound and movement. She will be checking your infant’s well-being throughout the night.
Suzy always promotes safe sleeping practices. Her duty as a professional sleep consultant is to give you all the latest advice regarding safe sleep practices as provided by The Lullaby Trust. For any infant under 6 months old she would expect to be in the same room as your baby or at least have an adult in the room so that your baby can be observed correctly. If you specifically do not want Suzy to be in the same room as your baby and you are not with your baby too, then you will be required to sign a disclaimer to this effect.
As long as your infant has the appropriate pain relief throughout the sleep training, teething can be managed successfully and should not affect the sleep plan. For correct dosage you are advised to check this with your infants’ medical practitioner.
As a professional Sleep Consultant, Suzy's role is to inform you of all existing, evidence-based sleep training methods, from the most gentle to the more controlled. She talks you through the methods, how they work and the pros and cons of each one. It is therefore you who then makes the informed choice as to the sleep-training method that suits your baby and your family. Suzy then refines and coaches you through your chosen sleep plan.
This is not always an easy question to answer because Suzy really does believe all babies are unique, but from previous experience each baby’s age, circumstance and unique personality brings a different reaction. Some babies surprise us by adapting so quickly to the tailor made plan that the question Suzy has been asked from stunned parents is “why did he cry a lot less than he usually does?” On the other hand, It is not possible to guarantee a ‘no cry’ solution. Suzy prides herself in being honest with her clients and, quite frankly, some babies have stronger personalities than others!
Suzy will certainly never force you to continue in your chosen sleep training method when you feel that it is not working for your values. She will, whenever possible, give you alternative options allowing you take a step back and go a little slower.
You will see some initial encouraging signs within the first few days. Fully established sleep 'habits' can take between 6-8 weeks. The key to success is your ability to maintain consistency in implementing the advice given during the consultation. Oh, not to forget patience, lots of it!
Each in-home consultation package has been carefully designed to offer you post consultation text support for varying periods of time. For specific details please see the full description of your package.
You are kindly requested to provide a bed or comfortable sofa for Suzy to sleep whilst your infant is sleeping. If the consultation is for more than 24 hours, Suzy is required to take a daily break and catch up on sleep in your home or go out for a walk.
The clear advantage of having Suzy's 'on the spot' guidance and support, is that when an unexpected situation arises, you have Suzy's expertise right beside you with all her previous sleep training experience. She can tell you how to respond in unexpected situations. That's why her success rate is so high.
By getting to know your parental views, your baby's personality and your concerns, Suzy adjusts how she coaches and works with you and your infant. She works with you towards the goal that you request. It is important, of course, that it is age appropriate and suits your infants needs and personality. So if your infant is healthy and feeding well, I will advise towards age appropriate sleep habits. Up to 5 years old, it is perfectly normal for an infant to need a parent to respond for things like illness, nightmares etc. but this is certainly not all night, every night.
There are two types of sleep disorder: The first is medical and, to rule this out, even before you book, Suzy will ask you a series of important questions. The second is behavioural which is where lies Suzy's expertise. Her role as a certified, Paediatric behavioural Sleep Consultant is to give you scientifically researched advice whilst offering you support for the most intensive part of the tailor made sleep plan. The full habit formed 'result' of any sleep plan With, for example, the ‘Blissful Sleep’ consultation (2.5 days and 3 nights) you would expect to see the very first, small but encouraging signs in that time. It takes approximately a further 6-8 weeks to create a full, new and healthy sleep 'habit' and relies on a families ability to be consistent in carrying out the advice offered. As Suzy is not physically with you for the full 6 – 8 week period, you are fully responsible for maintaining continuity in following the advice offered.
‘Failure,’ in the sense of the full plan not being suitable, has never happened because Suzy's advice is backed by the latest evidence based sleep science and 30+ years professional experience. Theoretically speaking, should there really be no improvement whatsoever after the 8 weeks, Suzy would look at what has been done over the full 8 week period and, according to her findings, continue to work with you remotely whilst you provide a detailed daily log of events. Suzy wants your infant to have healthy sleep, just as much as you do!

'Milk Matters' - Bottle refusal

Suzy generally allows up to 48 hours for your baby to take a bottle of at least 100mls from both myself and from one family member. However, if in the rare event that it took longer, she will offer to stay to get the right result at no additional cost.
By taking on full care (nappy changing, playtimes etc), Suzy has noticed that some babies will only take the bottle from her and this is not the objective. She therefore is available to get your baby onto the bottle only. She advises about bottle feeding and keeps an objective eye on your baby’s well-being. This is a fantastic opportunity for someone from the family (father or grandparent etc) to spend quality time with your baby whilst you, the mother, has some precious ‘me time’.
Once you have confirmed the booking you will be provided with a short list of specific items to prepare for the consultation.
Yes, of course you can! That choice is always yours. Suzy will happily advise you on expressing and the best way to get to the point of regular mixed feeding.
For your baby’s emotional well-being Suzy separates the two issues. During a Milk Matters - Bottle refusal consultation, for your babys sake, she advises that you maintain all your baby’s familiar sleep habits. So you will need to wait at least one week between the Milk Matters -Bottle refusal consultation and a sleep consultation.
Suzy currently has a 100% success rate with bottle refusal consultations. She has designed her own intuitive method and she is calmly confident that she can get your healthy baby to accept to feed from a bottle. This is the most honest 'guarantee' she can give you before she has actually met your baby.
This has never happened. Suzy monitors your baby constantly to ensure there are enough wet nappies and your baby is alert and healthy. As your baby’s well-being is foremost in her mind, if Suzy ever have any concerns whatsoever regarding your baby's health, She would not hesitate to share them with you.